HSU Managed Back Up
Health Services Union Managed Backup Service “We had a recent incident where we needed to restore the data from a prior employee’s mailbox. The user had erased his inbox and so much time had passed that we believed the data was lost and could not be retrieved. However, [...]
Australian Government Department
Australian Government Department Extensive Managed Services Solution Industry Federal Government The Project To transition the client from an existing supplier and provide a comprehensive managed services solution. Customer Challenge Health Assessments across the network and systems infrastructure identified the need for significant [...]
ATS Building Products Managed Services
ATS Building Products Managed Services: Computer, Networking and Desktop Management "We initially contracted mcrIT for 18 months, but we have extended our contract and extended our use of mcrIT Services. We are seeing improvements in our customer and employee experience and I no longer have to worry about [...]
ACN Pacific Managed Services
ACN Pacific Managed Services Solution: Servers, Network and Security ‘’mcrIT have added tremendous value to our IT infrastructure team and have proven to have their client’s interests front-and-centre in everything they do. Ultimately, a successful engagement comes down to both parties wanting to make the relationship work as [...]
Atlas Engineering – Managed Services
Atlas Engineering - Managed Services Ongoing Desktop support solution for all employees “mcrIT have helped to improve our business processes considerably, and I have peace of mind that our employees are protected.” Scott Rudram, General Manager, Atlas Engineering Industry Engineering Consulting The Project Deliver a [...]
Business Continuity Program as a Service
This corporate is one of the largest employers of security guards in the country. With 11 major operational centres nationally, this organisations focus is on meeting some of the strictest and most comprehensive SLA’s of any sector to their various government (state and federal) customers. With oversight from their customers and their global head office being constant, meeting management and reporting SLA’s is absolutely critical to their ability to operate in their chosen markets.
End-to-end Managed Services
The Health Services Union (HSU) is a professional services organisation who diligently represent their membership of around 31,000 health care professionals. Test The ROI was achieved in the 5th month of the service – costs for support across the business were reduced by 50%, Capex went from a six figure expected sum to zero, and 3 new services were made available to their members that were expected to take 12 to 18 months to deliver – a key metric for the HSU is member retention rate and that was improved by 10% over that first 5 months.
Blue Coat Proxy Secure Gateway
Blue Coat Proxy Secure Gateway Simplified management with granular control, visibility, and automation INDUSTRY Telecommunication CHALLENGE A solution was needed to create different access points, provide reliable wireless internet access to retail stores, and reduce the management burden for IT administrators SOLUTION Blue Coat Proxy Secure Gateway Overview One of [...]
Disaster Recovery as a Service (DRaaS)
National Tier 2 Banking Institution Originating in 2004, this institution was set up with purpose of delivering modern and affordable savings, loans and insurance products, via a network of 12 branches and many agents across the country. The institutions mission is to enable access to banking services for [...]