2020-09-21T13:05:10+11:00

Managed Back Up

Health Services Union Managed Backup Service “We had a recent incident where we needed to restore the data from a prior employee’s mailbox. The user had erased his inbox and so much time had passed that we believed the data was lost and could not be retrieved. However, [...]

2020-03-12T07:12:18+11:00

Australian Government Department

Australian Government Department Extensive Managed Services Solution Industry Federal Government The Project To transition the client from an existing supplier and provide a comprehensive managed services solution. Customer Challenge Health Assessments across the network and systems infrastructure identified the need for significant [...]

2020-03-12T07:14:53+11:00

ATS Building Products Managed Services

ATS Building Products Managed Services: Computer, Networking and Desktop Management "We initially contracted mcrIT for 18 months, but we have extended our contract and extended our use of mcrIT Services. We are seeing improvements in our customer and employee experience and I no longer have to worry about [...]

2020-03-12T07:19:00+11:00

Atlas Engineering – Managed Services

Atlas Engineering - Managed Services Ongoing Desktop support solution for all employees “mcrIT have helped to improve our business processes considerably, and I have peace of mind that our employees are protected.” Scott Rudram, General Manager, Atlas Engineering Industry Engineering Consulting The Project Deliver a [...]

2020-03-12T07:21:05+11:00

Business Continuity Program as a Service

This corporate is one of the largest employers of security guards in the country. With 11 major operational centres nationally, this organisations focus is on meeting some of the strictest and most comprehensive SLA’s of any sector to their various government (state and federal) customers. With oversight from their customers and their global head office being constant, meeting management and reporting SLA’s is absolutely critical to their ability to operate in their chosen markets.

2020-03-12T07:22:36+11:00

End-to-end Managed Services

The Health Services Union (HSU) is a professional services organisation who diligently represent their membership of around 31,000 health care professionals. Test The ROI was achieved in the 5th month of the service – costs for support across the business were reduced by 50%, Capex went from a six figure expected sum to zero, and 3 new services were made available to their members that were expected to take 12 to 18 months to deliver – a key metric for the HSU is member retention rate and that was improved by 10% over that first 5 months.

2020-03-12T07:24:35+11:00

Blue Coat Proxy Secure Gateway

Blue Coat Proxy Secure Gateway Simplified management with granular control, visibility, and automation INDUSTRY Telecommunication CHALLENGE A solution was needed to create different access points, provide reliable wireless internet access to retail stores, and reduce the management burden for IT administrators SOLUTION Blue Coat Proxy Secure Gateway Overview One of [...]