• Local Australian support and helpdesk staff

  • Calls answered by qualified technical experts

  • 24/7 availability

Service Desk

Technical Support & Service Desk IT Services:

Discover mcr’s leading IT support and service desk services. Our 24/7 support team is based in North Sydney, and is on standby to provide scheduled or on-demand expertise. Your time is valuable. Consequently, qualified technicians answer the initial call so that we identify the issue faster. Responsive and reliable support services are delivered by a highly trained, Australian based team. For infrastructure, networking, security, end-user or any other facet of IT support, mcr has the capability to deliver a world class technical support solution.

In addition, the mcr helpdesk and support team leverages best practice and ITIL methodologies to ensure responsive, high-availability systems. You are covered from 1st-3rd level Desktop, Application, Network and Server support with both onsite and remote service offerings. “Professional”, “Reliable”, “Effective” and “Responsive” are recurring adjectives from our customers. These are terms we are proud of and the foundation of our service desk culture.

Get back on track fast. You can count on our responsive, reliable team to provide cost effective expertise on-demand.

Call Us Now 1300 30 30 67

Contact Us

Networking and Security Services

Responsive, reliable and effective business-oriented services

Networking and Security Services

Wide range of managed networking and security services.  Browse service offerings for:

End User Computing

Extensive monitoring and Service desk services

End User Computing

Wide range of end user services.  Browse  offerings for:

Managed IT

You name it, we manage IT

Managed IT

Deal with the managed IT service experts.  Browse service offerings for:

Case Studies

2021-03-23T13:02:47+11:00

Environmental Defenders Office Secure Remote Work Solution

Environmental Defenders Office Secure Remote Work Solution "We have been very impressed with the level of service and support from mcrIT, and we certainly have shared values which is very important to us.  I have already referred mcrIT to colleagues at other NFP organisations.” Eamon Fraser-Crooks, IT Manager, EDO Supporting Australia’s Environmental [...]

2021-03-23T16:01:33+11:00

HSU Managed Back Up

Health Services Union Managed Backup Service “We had a recent incident where we needed to restore the data from a prior employee’s mailbox. The user had erased his inbox and so much time had passed that we believed the data was lost and could not be retrieved. However, the Veeam Backup system easily restored it to [...]

2020-03-12T07:12:18+11:00

Australian Government Department

Australian Government Department Extensive Managed Services Solution Industry Federal Government The Project To transition the client from an existing supplier and provide a comprehensive managed services solution. Customer Challenge Health Assessments across the network and systems infrastructure identified the need for significant remediation to the IT environment.  At the same [...]

Why Choose Us

      • 100% Australian owned and operated
      • Local vendor certified engineers
      • 30 years of delivering quality solutions and services in Australia

What Client’s Say

I recommend mcr to any company that requires a high level of responsiveness, technical proficiency, and a secure IT environment

Michael Boyd (Infrastructure Manager), IRi Aztec