Cisco Support Services

mcr Cisco Support services. Vendor-backed & certified extended support.

At mcr, we understand that your IT infrastructure is the lifeline that connects your business to your customers and suppliers. Technology is now a board-level issue and outages are factors affecting shareholder value. This makes it more important than ever to have proactive support for your network infrastructure.

Designed to support, optimise, and secure your network, our services allow you to focus on running your business. Supported and endorsed by Cisco, Partner Shared Support (PSS) gives you access to all IOS updates, patches and SLA guarantees as per SmartNet contracts.

With Cisco Partner Shared Support, brought to you by mcr, you’re more than just a number. You have a single point of contact assigned for the life of your contract who knows you and your business. Global research suggests that whilst investment in technology continues, there’s still a lack of investment in monitoring tools which can streamline IT network performance and maximize technology ROI. The value for businesses who do take the time to implement such IT monitoring tools is clear, with leading global analysts state that technology outages can cost businesses between US $100-500k per hour.

For a no-obligation discussion call our office on 1300 30 30 67
to arrange for an assessment.

Contact Us

Networking and Security Services

Responsive, reliable and effective business-oriented services

Networking and Security Services

Wide range of managed networking and security services.  Browse service offerings for:

End User Computing

Extensive monitoring and Service desk services

End User Computing

Wide range of end user services.  Browse  offerings for:

Managed IT

You name it, we manage IT

Managed IT

Deal with the managed IT service experts.  Browse service offerings for:

Case Studies


Environmental Defenders Office Secure Remote Work Solution

Environmental Defenders Office Secure Remote Work Solution "We have been very impressed with the level of service and support from mcrIT, and we certainly have shared values which is very important to us.  I have already referred mcrIT to colleagues at other NFP organisations.” Eamon Fraser-Crooks, IT Manager, EDO Supporting Australia’s Environmental [...]


HSU Managed Back Up

Health Services Union Managed Backup Service “We had a recent incident where we needed to restore the data from a prior employee’s mailbox. The user had erased his inbox and so much time had passed that we believed the data was lost and could not be retrieved. However, the Veeam Backup system easily restored it to [...]


Australian Government Department

Australian Government Department Extensive Managed Services Solution Industry Federal Government The Project To transition the client from an existing supplier and provide a comprehensive managed services solution. Customer Challenge Health Assessments across the network and systems infrastructure identified the need for significant remediation to the IT environment.  At the same [...]

Why Choose Us

      • 100% Australian owned and operated
      • Local vendor certified engineers
      • 30 years of delivering quality solutions and services in Australia

What Clients Say

I recommend mcr to any company that requires a high level of responsiveness, technical proficiency, and a secure IT environment

Michael Boyd (Infrastructure Manager), IRi Aztec