Project Description

Marriott Hotels

Managed Network Services

“mcrIT have helped us significantly improve the guest experience by delivering a cost-effective and scalable server, storage and backup solution.” 

Krishna Chua, Sydney, Marriott International Hotels

About Marriott Hotels

Marriott International Inc. is one of the world’s most well-established hotel chains. Founded in 1957, the company operates, franchises and licenses lodging including hotel, residential and timeshare properties across the globe.

Offering the most powerful portfolio in the industry, Marriott International’s 30 brands and 7,000+ properties across 131 countries and territories give people more ways to connect, experience and expand their world.


The Challenge

Marriott first engaged mcrIT in 2020, when the company’s legacy infrastructure was negatively impacting the guest experience and could no longer support new applications. This included the hotel’s check-in system, room service, key card and movie rental system. Limited storage capacity was also causing performance issues and an inability to scale in line with changing business requirements.

Marriott was seeking a trusted partner with a local service delivery team and expertise in the hospitality and retail industry.

‘’mcrIT have helped us significantly improve the guest experience by delivering a cost-effective and scalable server, storage and backup solution. ”

Krishna Chua, Sydney, Marriott International Hotels

Brought to you by HPE & Intel®

The mcrIT Solution

After an initial review of Marriott’s infrastructure, the mcrIT team got to work updating their legacy servers, storage and backup for multiple hotels. This included a migration to HPE ProLiant DL360 Gen10 servers and HPE StoreEver MSL2024 storage, which offer best-in-class performance and security. VMWare and Veeam backup solutions were also deployed.

Ongoing collaboration between mcrIT and Marriott during the design and build phase ensured all needs were met at every stage.

“I was very impressed with the responsiveness of the mcrIT team. Other prospective partners had quoted triple the delivery time – mcrIT delivered even earlier than they had promised.”
Krishna Chua, Sydney, Marriott International Hotels

The Outcomes

The new virtual infrastructure environment not only offers optimal performance and scalability, but also gives guests access to the latest technology and provides a significantly improved experience.

The Marriott team were so impressed with the outcome that they are now planning on rolling out the new infrastructure across four additional hotels under the Marriott umbrella.

“We are so pleased that we are now looking to implement the solution in four more hotels. It is a true partnership between Marriott and mcrIT.”
Krishna Chua, Sydney, Marriott International Hotels

Key Client Benefits

  • Improved performance and resourcing
  • Better guest experience
  • Reduced security risks
  • Reliable backup solution
  • Ability to scale as the business grows
  • Partnership with local service delivery team
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