Services
IT Managed Services for Australian business
As a company, you are continually faced with the challenge of growing your business. In addition, there’s the ever growing daily quandary of keeping your IT systems up and running smoothly and effectively.
Let mcr take care of your IT challenges
mcr can provide you with a single source of expertise in system management and IT support functions - so you can focus on more important matters – like building your business.
Pro-active, preventative managed services
We take a proactive, preventative approach to your IT system management by:
- Focusing on reliable performance, robust network security and reducing downtime and recovery costs.
- Conducting daily monitoring and system auditing to capture valuable data to spot trends and ensure the reliability of your infrastructure.
- Keeping you informed via regular communication and periodic reports on the overall health of your IT infrastructure.
By choosing mcr as a managed services provider, you gain a trusted, proven partner in managed services. It’s like having your own IT department, without the additional cost.
IT Service Desk - support whenever you need it
The mcr IT Service Desk is the hub of our managed services.
It’s the key component in the effective management and resolution of all registered alarms and faults and is staffed by friendly industry experts who can provide real time solutions.
How our IT Service Desk can benefit you:
- 24/7 technical support
- ITIL compliance
- The expertise of IT customer service specialists
- Incident, problem and change control management
- Dedicated help desk
Find out more about our IT Service Desk
To discuss how our IT Service Desk can benefit your business call us on 1300 303 067
Tailored Managed Desktop Services
Through our Managed Desktop Services, we can help you maintain a stable operating environment by looking at IT infrastructure as a whole and managing it throughout its lifecycle.
We help you develop and integrate a tailored desktop strategy, including all hardware and software assets, with a Standard Operating Environment (SOE) aligned to the needs of your environment.
How our Managed Desktop Services can benefit you:
- Reducing your IT spend
- Improving your network security levels
- Increasing your staff productivity
- Access to leading edge technology
- Remote and onsite support
Find out more about our Managed Desktop Services
To discuss how our Managed Desktop Services can benefit your business call us on 1300 303 067
Managed Server Services – flexible and cost effective
mcr can implement and support your server infrastructure from leading IT vendor partners. Our consultants design a server management strategy to suit your specific environment, without limitations to your preferred choice of technology. mcr offers:
- 24/7 remote monitoring
- Trend utilisation and capacity analysis
- Full performance reporting
- Server upgrades and patch management
- Server consolidation, adds, moves and changes
How our Managed Server Services can benefit you:
- Reduced IT spend
- Access to the latest IT technology
- Improved security levels
- Increased staff productivity
- Partnering with leading industry vendors like Oracle, Cisco, IBM and HP
Find out more about our Managed Server Services
To discuss how our Managed Server Services can benefit your business contact us on 1300 303 067
Network Security – safeguard your IT
mcr’s IT Security Services help you identify and protect the information assets within your organisation from a range of network security threats.
Our comprehensive approach includes consultancy, design, implementation and ongoing management. mcr’s fault, problem and incident management processes ensure smoother daily and strategic business operations.
The features of our IT Security Services include:
- Network security risk assessment and management
- Access authentication solutions
- Email and web content filtering solutions
- 24/7 IT security monitoring
- Security review and auditing
- Perimeter and end-point security management
- Access to highly skilled and experienced engineers
- Partnering with leading vendors such as Riverbed, Bluecoat and Cisco
Find out more about our IT Security Services
To speak with a mcr security expert about securing your data and network call us on 1300 303 067
Managed Network Services - stay connected
Voice and data communication networks are the glue that binds everything together in an effective organisation.
mcr provides an approach to data service management that ensures your communication channels are operating at optimum levels, by offering you:
- 24/7 remote monitoring
- Trend utilisation and capacity analysis
- Full performance reporting
- Reducing your IT spend
- Access to highly certified and skilled network consultants
- The latest IT technologies from leading industry vendors like Cisco
Find out more about our Managed Network Services
To discuss our Managed Network Services options call us on 1300 303 067
Storage Management Services – for today and tomorrow
mcr delivers effective and innovative data storage management solutions that meet your current needs, with an eye on your future IT environment.
Our storage experts design infrastructure around the shape of your business, allowing your IT staff to focus on core business. mcr offers:
- Infrastructure consultation, design and integration
- Monitoring and reporting on system utilisation
- Data storage management and maintenance
- Data protection and backup management
- Products from leading vendors such as Oracle, IBM and HP
How our effective Storage Management Services benefit you:
- Reduce your IT spend
- Improve your security and productivity levels
Find out more about our Storage Management Services
To discuss how we can help improve your Storage Management, call us on 1300 303 067
Improve your Applications Management
Like many organisations, you’re probably looking for ways to reduce infrastructure, database and application support costs. mcr can help reduce these costs by up to 50% as well as reduce key business risks.
We take care of the mundane day-to-day management of your database environments and applications support by providing:
- Specialists who understand your environment, eliminating the risk of a single point of failure
- Application strategies, including upgrades and maintenance
- Skills to supplement your team or provide back-fill support
- 24/7 coverage with remote and on-site assistance
- Flexible support arrangements from 'insurance policy' support through to full management
- Infrastructure hosting solutions
- Support for your business critical applications (server, database, security, back-up and recovery).
Find out more about our Managed Applications Services
To learn more about how we can look after your Applications Services contact us on 1300 303 067
Experts in System Auditing, Reporting and Asset Management
As part of our managed services, we provide you with expert system auditing, reporting and asset lifecycle management of your IT environment.
As mcr provides long-term services to our clients, we’re able to become familiar with the history and behaviour of your IT infrastructure, saving you considerable time and money.
Like to find out more?
To learn more about our Auditing, Reporting and Asset Management Services call us on 1300 303 067
IT Service Plans to match your business needs
mcr offers a variety of IT Service Plans for Australian companies ranging from routine system and network maintenance, monitoring and management, to complete outsourcing of your IT infrastructure.
Simply select the most suitable service level for your present circumstances, then combine optional add-on services as your business grows or as your needs change.
To ensure we provide you with the most suitable Managed Services Plan, you can request an assessment where our Managed Services Team will:
- Study your business model
- Audit and analyse your IT environment
- Provide a report with findings and recommendations relevant to your business objectives
Like to find out more about our IT Service Plans?
- Contact mcr on 1300 303 067 or fill out the form and the mcr team will be in touch.
- Request a Managed Services Assessment
- Request a two month free Managed Services Trial, including reporting and monitoring, on a device of your choice*