Service Desk

//Service Desk
Service Desk 2018-03-23T06:41:28+00:00
  • Local Australian support and helpdesk staff

  • Calls answered by qualified technical experts

  • 24/7 availability

Service Desk

Technical Support & Service Desk IT Services:

Discover mcr’s leading IT support and service desk services. Our 24/7 support team is based in North Sydney, and is on standby to provide scheduled or on-demand expertise. Your time is valuable. Consequently, qualified technicians answer the initial call so that we identify the issue faster. Responsive and reliable support services are delivered by a highly trained, Australian based team. For infrastructure, networking, security, end-user or any other facet of IT support, mcr has the capability to deliver a world class technical support solution.

In addition, the mcr helpdesk and support team leverages best practice and ITIL methodologies to ensure responsive, high-availability systems. You are covered from 1st-3rd level Desktop, Application, Network and Server support with both onsite and remote service offerings. “Professional”, “Reliable”, “Effective” and “Responsive” are recurring adjectives from our customers. These are terms we are proud of and the foundation of our service desk culture.

Get back on track fast. You can count on our responsive, reliable team to provide cost effective expertise on-demand.

Call Us Now 1300 30 30 67

Contact Us

Networking and Security Services

Responsive, reliable and effective business-oriented services

Networking and Security Services

Wide range of managed networking and security services.  Browse service offerings for:

End User Computing

Extensive monitoring and Service desk services

End User Computing

Wide range of end user services.  Browse  offerings for:

Managed IT

You name it, we manage IT

Managed IT

Deal with the managed IT service experts.  Browse service offerings for:

Case Studies

2018-08-02T12:08:14+00:00

ATS Building Products Managed Services

ATS Building Products Managed Services: Computer, Networking and Desktop Management "We initially contracted mcr for 18 months, but we have extended our contract and extended our use of mcr Services. We are seeing improvements in our customer and employee experience and I no longer have to worry about my technology failing" Haytham Moshi, CEO of ATS [...]

2018-05-02T05:14:04+00:00

ACN Pacific Managed Services

ACN Pacific Managed Services Solution: Servers, Network and Security ‘’mcr have added tremendous value to our IT infrastructure team and have proven to have their client’s interests front-and-centre in everything they do. Ultimately, a successful engagement comes down to both parties wanting to make the relationship work as well as quality resources. We have been the [...]

2018-07-23T22:02:48+00:00

Atlas Engineering – Managed Services

Atlas Engineering - Managed Services Ongoing Desktop support solution for all employees “mcr have helped to improve our business processes considerably, and I have peace of mind that our employees are protected.” Scott Rudram, General Manager, Atlas Engineering Industry Engineering Consulting The Project Deliver a comprehensive desktop support program to cover all the [...]

Why Choose Us

      • 100% Australian owned and operated
      • Local vendor certified engineers
      • 30 years of delivering quality solutions and services in Australia

What Clients Say

I recommend mcr to any company that requires a high level of responsiveness, technical proficiency, and a secure IT environment

Michael Boyd (Infrastructure Manager), IRi Aztec