Service Desk

//Service Desk
Service Desk 2018-03-23T06:41:28+00:00
  • Local Australian support and helpdesk staff

  • Calls answered by qualified technical experts

  • 24/7 availability

Service Desk

Technical Support & Service Desk IT Services:

Discover mcr’s leading IT support and service desk services. Our 24/7 support team is based in North Sydney, and is on standby to provide scheduled or on-demand expertise. Your time is valuable. Consequently, qualified technicians answer the initial call so that we identify the issue faster. Responsive and reliable support services are delivered by a highly trained, Australian based team. For infrastructure, networking, security, end-user or any other facet of IT support, mcr has the capability to deliver a world class technical support solution.

In addition, the mcr helpdesk and support team leverages best practice and ITIL methodologies to ensure responsive, high-availability systems. You are covered from 1st-3rd level Desktop, Application, Network and Server support with both onsite and remote service offerings. “Professional”, “Reliable”, “Effective” and “Responsive” are recurring adjectives from our customers. These are terms we are proud of and the foundation of our service desk culture.

Get back on track fast. You can count on our responsive, reliable team to provide cost effective expertise on-demand.

Call Us Now 1300 30 30 67

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Networking and Security Services

Responsive, reliable and effective business-oriented services

Networking and Security Services

Wide range of managed networking and security services.  Browse service offerings for:

End User Computing

Extensive monitoring and Service desk services

End User Computing

Wide range of end user services.  Browse  offerings for:

Managed IT

You name it, we manage IT

Managed IT

Deal with the managed IT service experts.  Browse service offerings for:

Case Studies

2017-09-21T09:46:55+00:00

Business Continuity Program as a Service

This corporate is one of the largest employers of security guards in the country. With 11 major operational centres nationally, this organisations focus is on meeting some of the strictest and most comprehensive SLA’s of any sector to their various government (state and federal) customers. With oversight from their customers and their global head office being constant, meeting management and reporting SLA’s is absolutely critical to their ability to operate in their chosen markets.

2017-09-04T08:03:53+00:00

End-to-end Managed Services

The Health Services Union (HSU) is a professional services organisation who diligently represent their membership of around 31,000 health care professionals. Test The ROI was achieved in the 5th month of the service – costs for support across the business were reduced by 50%, Capex went from a six figure expected sum to zero, and 3 new services were made available to their members that were expected to take 12 to 18 months to deliver – a key metric for the HSU is member retention rate and that was improved by 10% over that first 5 months.

2017-09-04T08:02:16+00:00

Blue Coat Proxy Secure Gateway

Blue Coat Proxy Secure Gateway Simplified management with granular control, visibility, and automation INDUSTRY Telecommunication CHALLENGE A solution was needed to create different access points, provide reliable wireless internet access to retail stores, and reduce the management burden for IT administrators SOLUTION Blue Coat Proxy Secure Gateway Overview One of Australia’s largest telecommunications providers was finding that its [...]

Why Choose Us

      • 100% Australian owned and operated
      • Local vendor certified engineers
      • 30 years of delivering quality solutions and services in Australia

What Clients Say

I recommend mcr to any company that requires a high level of responsiveness, technical proficiency, and a secure IT environment

Michael Boyd (Infrastructure Manager), IRi Aztec