IT Monitoring and Alerts
Event management
Dependency mapping
Alerting and reporting
Automatic device discovery
Monitoring as a Service
Non intrusive monitoring with high uptime
Every minute, an estimated 4,800 end points are connected to the Internet.* Can your monitoring solution handle them all?
Win back control; make smart business decisions based upon fact; track and monitor your infrastructure wherever it may be – Public Cloud, Private Cloud, Virtual, Physical, Data Centre or Mobile, it doesn’t matter. Enable your business to consume IT as, where and how they need whilst improving service levels and staying in control.
mcr Computer Resources understands the pain of enabling today’s dynamic IT environments. We’ve scoured the world and integrated the best of the best monitoring and management tools into a single platform, delivered to you as a reliable set-and-forget service.
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| Function | Outcome |
|---|---|
| Alerting | Ensure the right people receive the right alerts, at the right time |
| As-a-Service | We’ve built it so you don’t have to. On-demand consumption |
| Asset Management | Keep control of your IT assets, with built-in asset management features |
| Dashboards | See only the information that matters in a single, customized view |
| Dependency Mapping | Identify root cause quickly through automatic discovery and mapping your IT environment, whether on-prem, cloud or hybrid |
| Discovery | Stay in control of your evolving infrastructure with automatic discovery of devices |
| Event Management | Stop looking for a needle in a haystack. Manage the influx of events with powerful data segmentation capabilities |
| PowerApps | Over 1,500 free PowerApp monitoring applets help you monitor just about everything |
| Reporting | Improve planning and ensure that business services are delivered according to SLAs |
| Runbook Automation | Reduce the manual task burden with full runbook automation, completely integrated with event management, alerting and ticketing |
| Ticketing | Notify the correct teams and resolve problems faster through our in-built ticketing system, or tie into your own such as ServiceNow |
* IDC (2015) Mid-Year Review of the Internet of Things [webinar] Available at http://www.idc.com/getdoc.jsp?containerId=IDC_P32952
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ACN Pacific Managed Services Solution: Servers, Network and Security ‘’mcr have added tremendous value to our IT infrastructure team and have proven to have their client’s interests front-and-centre in everything they do. Ultimately, a successful engagement comes down to both parties wanting to make the relationship work as well as quality resources. We have been the [...]
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Retail
This corporate is one of the largest employers of security guards in the country. With 11 major operational centres nationally, this organisations focus is on meeting some of the strictest and most comprehensive SLA’s of any sector to their various government (state and federal) customers. With oversight from their customers and their global head office being constant, meeting management and reporting SLA’s is absolutely critical to their ability to operate in their chosen markets.
End-to-end Managed Services
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The Health Services Union (HSU) is a professional services organisation who diligently represent their membership of around 31,000 health care professionals. Test The ROI was achieved in the 5th month of the service – costs for support across the business were reduced by 50%, Capex went from a six figure expected sum to zero, and 3 new services were made available to their members that were expected to take 12 to 18 months to deliver – a key metric for the HSU is member retention rate and that was improved by 10% over that first 5 months.
Why Choose Us
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- 100% Australian owned and operated
- Local vendor certified engineers
- 30 years of delivering quality solutions and services in Australia
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What Clients Say
I recommend mcr to any company that requires a high level of responsiveness, technical proficiency, and a secure IT environment