IT Monitoring and Alerts
Event management
Dependency mapping
Alerting and reporting
Automatic device discovery

Monitoring as a Service

Non intrusive monitoring with high uptime

Every minute, an estimated 4,800 end points are connected to the Internet.* Can your monitoring solution handle them all?

Win back control; make smart business decisions based upon fact; track and monitor your infrastructure wherever it may be – Public Cloud, Private Cloud, Virtual, Physical, Data Centre or Mobile, it doesn’t matter. Enable your business to consume IT as, where and how they need whilst improving service levels and staying in control.

mcr Computer Resources understands the pain of enabling today’s dynamic IT environments. We’ve scoured the world and integrated the best of the best monitoring and management tools into a single platform, delivered to you as a reliable set-and-forget service.

Call Us Now 1300 30 30 67

Contact Us

Function	Outcome
Alerting	Ensure the right people receive the right alerts, at the right time
As-a-Service	We’ve built it so you don’t have to. On-demand consumption
Asset Management	Keep control of your IT assets, with built-in asset management features
Dashboards	See only the information that matters in a single, customized view
Dependency Mapping	Identify root cause quickly through automatic discovery and mapping your IT environment, whether on-prem, cloud or hybrid
Discovery	Stay in control of your evolving infrastructure with automatic discovery of devices
Event Management	Stop looking for a needle in a haystack. Manage the influx of events with powerful data segmentation capabilities
PowerApps	Over 1,500 free PowerApp monitoring applets help you monitor just about everything
Reporting	Improve planning and ensure that business services are delivered according to SLAs
Runbook Automation	Reduce the manual task burden with full runbook automation, completely integrated with event management, alerting and ticketing
Ticketing	Notify the correct teams and resolve problems faster through our in-built ticketing system, or tie into your own such as ServiceNow

* IDC (2015) Mid-Year Review of the Internet of Things [webinar] Available at http://www.idc.com/getdoc.jsp?containerId=IDC_P32952

Networking and Security Services

Responsive, reliable and effective business-oriented services

Networking and Security Services

Wide range of managed networking and security services. Browse service offerings for:

End User Computing

Extensive monitoring and Service desk services

End User Computing

Wide range of end user services. Browse offerings for:

Managed IT

You name it, we manage IT

Managed IT

Deal with the managed IT service experts. Browse service offerings for:

Case Studies

acroNIM_Master 2017-09-21T09:46:55+00:00

Business Continuity Program as a Service

Retail

Business Continuity Program as a Service

Retail

This corporate is one of the largest employers of security guards in the country. With 11 major operational centres nationally, this organisations focus is on meeting some of the strictest and most comprehensive SLA’s of any sector to their various government (state and federal) customers. With oversight from their customers and their global head office being constant, meeting management and reporting SLA’s is absolutely critical to their ability to operate in their chosen markets.

acroNIM_Master 2017-09-04T08:03:53+00:00

End-to-end Managed Services

Healthcare

End-to-end Managed Services

Healthcare

The Health Services Union (HSU) is a professional services organisation who diligently represent their membership of around 31,000 health care professionals. Test The ROI was achieved in the 5th month of the service – costs for support across the business were reduced by 50%, Capex went from a six figure expected sum to zero, and 3 new services were made available to their members that were expected to take 12 to 18 months to deliver – a key metric for the HSU is member retention rate and that was improved by 10% over that first 5 months.

acroNIM_Master 2017-09-04T08:02:16+00:00

Blue Coat Proxy Secure Gateway

Telco

Blue Coat Proxy Secure Gateway

Telco

Blue Coat Proxy Secure Gateway Simplified management with granular control, visibility, and automation INDUSTRY Telecommunication CHALLENGE A solution was needed to create different access points, provide reliable wireless internet access to retail stores, and reduce the management burden for IT administrators SOLUTION Blue Coat Proxy Secure Gateway Overview One of Australia’s largest telecommunications providers was finding that its [...]