Cisco Support Services

//Cisco Support Services
Cisco Support Services 2017-11-29T23:45:04+00:00

Cisco Support Services

mcr Cisco Support services. Vendor-backed & certified extended support.

At mcr, we understand that your IT infrastructure is the lifeline that connects your business to your customers and suppliers. Technology is now a board-level issue and outages are factors affecting shareholder value. This makes it more important than ever to have proactive support for your network infrastructure.

Designed to support, optimise, and secure your network, our services allow you to focus on running your business. Supported and endorsed by Cisco, Partner Shared Support (PSS) gives you access to all IOS updates, patches and SLA guarantees as per SmartNet contracts.

With Cisco Partner Shared Support, brought to you by mcr, you’re more than just a number. You have a single point of contact assigned for the life of your contract who knows you and your business. Global research suggests that whilst investment in technology continues, there’s still a lack of investment in monitoring tools which can streamline IT network performance and maximize technology ROI. The value for businesses who do take the time to implement such IT monitoring tools is clear, with leading global analysts state that technology outages can cost businesses between US $100-500k per hour.

For a no-obligation discussion call our office on 1300 30 30 67 to arrange for an assessment.

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Networking and Security Services

Responsive, reliable and effective business-oriented services

Networking and Security Services

Wide range of managed networking and security services.  Browse service offerings for:

End User Computing

Extensive monitoring and Service desk services

End User Computing

Wide range of end user services.  Browse  offerings for:

Managed IT

You name it, we manage IT

Managed IT

Deal with the managed IT service experts.  Browse service offerings for:

Case Studies


Business Continuity Program as a Service

This corporate is one of the largest employers of security guards in the country. With 11 major operational centres nationally, this organisations focus is on meeting some of the strictest and most comprehensive SLA’s of any sector to their various government (state and federal) customers. With oversight from their customers and their global head office being constant, meeting management and reporting SLA’s is absolutely critical to their ability to operate in their chosen markets.


End-to-end Managed Services

The Health Services Union (HSU) is a professional services organisation who diligently represent their membership of around 31,000 health care professionals. Test The ROI was achieved in the 5th month of the service – costs for support across the business were reduced by 50%, Capex went from a six figure expected sum to zero, and 3 new services were made available to their members that were expected to take 12 to 18 months to deliver – a key metric for the HSU is member retention rate and that was improved by 10% over that first 5 months.


Blue Coat Proxy Secure Gateway

Blue Coat Proxy Secure Gateway Simplified management with granular control, visibility, and automation INDUSTRY Telecommunication CHALLENGE A solution was needed to create different access points, provide reliable wireless internet access to retail stores, and reduce the management burden for IT administrators SOLUTION Blue Coat Proxy Secure Gateway Overview One of Australia’s largest telecommunications providers was finding that its [...]

Why Choose Us

      • 100% Australian owned and operated
      • Local vendor certified engineers
      • 30 years of delivering quality solutions and services in Australia

What Client’s Say

I recommend mcr to any company that requires a high level of responsiveness, technical proficiency, and a secure IT environment

Michael Boyd (Infrastructure Manager), IRi Aztec