mcr wins ScienceLogic innovation award for 2017

In recognition of mcr’s ongoing innovation across their best of breed monitoring tool, ScienceLogic has presented mcr with the innovation award for 2017.

As a managed services provider, flexibility in toolsets is critical. ScienceLogic is a pivotal tool for analysis of trends and preventative maintenance recommendations.

Using the ScienceLogic platform, mcr has customised service models to meet clients’ needs, by:

  • Creating client-specific portals, enabling clients to view their devices directly
  • Creating customised rules enabling monitoring of more than just standard infrastructure events – extending alerts and events to external feeds and links for more complex client environments.
  • Developing time-sensitive alerting models
  • Developing Service oriented dashboards enabling the client to have a business-impact view of their environment
  • Developing dynamic applications to monitor non-standard devices, since mcr works with multiple vendors and technologies
  • Incorporating run book automation to send SMS alerting via a Telco API to nominated engineers when on-call after hours
2017-11-16T00:52:52+00:00 November 9th, 2017|Categories: Blog|0 Comments